Terms of service

Last updated: August 19, 2026

These Terms of Service ("Terms") govern your access to and use of the Bark & Bloom website, store, and related services (collectively, the "Services"), and any purchase you make through them. The Services are operated by Bark & Bloom, Inc. ("Bark & Bloom," "we," "us," or "our").

Please read these Terms carefully. By accessing the Services or placing an order, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase from us or create an account. By using the Services you represent that you meet this requirement and that all information you provide is accurate and complete.

2. Changes to These Terms

We may update these Terms from time to time. The revised version takes effect when posted, and we will update the "Last updated" date above. Your continued use of the Services after a change means you accept the revised Terms. We recommend reviewing them periodically.

3. Your Account

If you create an account, you are responsible for keeping your credentials confidential and for all activity that occurs under your account. Notify us promptly at contact@bark-bloom.com if you believe your account has been used without your authorization. We may suspend or close an account at our discretion, including where we believe it has been used in breach of these Terms.

4. Products, Availability, and Pricing

We work to describe our products accurately, but we do not warrant that product descriptions, images, ingredient listings, or other content are complete, current, or error-free. Product images are illustrative, and packaging and formulations may change.

All products are subject to availability, and we may limit quantities or discontinue any product at any time.

Prices are listed in U.S. dollars and are subject to change without notice. Applicable taxes and shipping charges are calculated at checkout and shown before you confirm your order.

5. Orders and Acceptance

Your order is an offer to purchase. We may accept or decline it, in whole or in part, for any lawful reason — including product unavailability, suspected fraud, an error in pricing or product information, or a shipping address we do not serve.

If a product is listed at an incorrect price or with incorrect information, we may cancel the order even after you have received an order confirmation. If we cancel an order after payment, we will refund the amount charged.

Our acceptance of your order occurs when we ship it. An order confirmation email acknowledges receipt of your order; it is not acceptance.

6. Payment

You agree to provide current, complete, and accurate payment information and authorize us to charge your chosen payment method for the total order amount, including taxes and shipping. If your payment method is declined or reversed, we may cancel or suspend your order.

7. Shipping and Delivery

We ship within the contiguous 48 United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, or APO/FPO/DPO addresses.

Delivery times are estimates and are not guaranteed. Risk of loss and title pass to you upon our delivery of the products to the carrier. Full details are in our Shipping Policy, which forms part of these Terms.

8. Returns and Refunds

Because our products are consumable, returns and exchanges are limited. Our Refund Policy sets out when we accept returns and how to raise an issue with an order, and forms part of these Terms.

9. Product Use, Feeding, and Health Disclaimers

This section is important. Please read it.

• Our products are supplements intended for cats and dogs only. They are not for human consumption.
• Our products are intended for intermittent or supplemental feeding only. They are not a complete and balanced diet and are not a meal replacement.
• Our products support hydration but do not replace drinking water. Always provide your pet with access to fresh, clean drinking water.
• Information provided on the Services — including product descriptions, feeding guidance, blog content, and any wellness information — is for general informational purposes only and is not veterinary advice. It is not a substitute for examination, diagnosis, or treatment by a licensed veterinarian.
• Our products are not intended to diagnose, treat, cure, or prevent any disease or condition.
• Consult your veterinarian before introducing any new supplement, particularly if your pet is pregnant or nursing, is very young or elderly, has a known medical condition or dietary restriction, or is taking medication.
• Review the ingredient statement before feeding if your pet has known allergies or sensitivities.
• Discontinue use and contact your veterinarian if your pet experiences an adverse reaction.
• Follow the feeding guidance on the packaging. Do not allow your pet to chew or swallow the packaging.

You are solely responsible for determining whether a product is appropriate for your pet and for using it in accordance with the packaging and these Terms.

10. Intellectual Property

The Services and their contents — including text, graphics, logos, product imagery, photography, design, and copy — are owned by Bark & Bloom or its licensors and are protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your own personal, non-commercial purposes. You may not copy, reproduce, republish, distribute, modify, create derivative works from, or commercially exploit any part of the Services without our prior written permission.

11. Reviews, Feedback, and Submissions

If you submit a review, photograph, comment, suggestion, or other content to us or through the Services ("Submissions"), you grant us a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, modify, adapt, publish, and display that Submission in any medium, including for marketing purposes, without compensation or attribution.

You represent that your Submission is your own, does not infringe anyone's rights, and is not unlawful, misleading, defamatory, obscene, or otherwise objectionable. We may remove or decline to publish any Submission at our discretion, and we are under no obligation to monitor Submissions.

12. Prohibited Uses

You agree not to use the Services:

• for any unlawful purpose, or to solicit others to perform unlawful acts;
• to violate any applicable law, regulation, or third-party right;
• to submit false or misleading information, or to impersonate another person;
• to upload or transmit viruses, malware, or any other code that may damage or interfere with the Services;
• to scrape, data-mine, harvest, or otherwise collect information from the Services by automated means without our written permission;
• to interfere with or circumvent the security features of the Services;
• to resell our products without our written authorization.

We may terminate your access to the Services for breach of this section.

13. Third-Party Links and Services

The Services may contain links to third-party websites, content, or services that we do not control. We are not responsible for their content, accuracy, policies, or practices, and their inclusion does not imply endorsement. Your dealings with third parties are solely between you and them.

14. Disclaimer of Warranties

The Services and all products are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied. To the fullest extent permitted by law, we disclaim all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected.

Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

15. Limitation of Liability

To the fullest extent permitted by law, Bark & Bloom, its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost data, or loss of goodwill — arising out of or relating to your use of the Services or any product purchased through them, whether based in contract, tort, strict liability, or any other theory, and whether or not we have been advised of the possibility of such damages.

In no event will our total aggregate liability arising out of or relating to the Services or any product exceed the greater of (a) the amount you paid to us for the product giving rise to the claim, or (b) one hundred U.S. dollars ($100).

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you.

16. Indemnification

You agree to indemnify, defend, and hold harmless Bark & Bloom and its officers, directors, employees, and agents from any claim, demand, loss, liability, or expense (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Services, your violation of any law, or your infringement of any third-party right.

17. Governing Law

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Subject to Section 18, you agree that any action shall be brought exclusively in the state or federal courts located in the State of California, and you consent to the jurisdiction of those courts.

18. Dispute Resolution

Informal resolution first. Before filing a claim, you agree to contact us at contact@bark-bloom.com and attempt to resolve the dispute informally. We will do the same. If a dispute is not resolved within sixty (60) days, either party may proceed.

[OPTIONAL — binding arbitration. See note at the end of this document before including this paragraph.]

Binding arbitration. Any dispute not resolved informally shall be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court. You and Bark & Bloom each waive the right to a jury trial and the right to participate in a class, collective, or representative action. The arbitration shall take place in the State of California or, at your election, by telephone or video, or in the county where you reside.

19. Severability

If any provision of these Terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force.

20. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Bark & Bloom regarding the Services, and supersede any prior agreements. Our failure to enforce any provision is not a waiver of it.

21. Contact

Questions about these Terms can be sent to contact@bark-bloom.com.